Frequently Asked Questions

Q: How can I track my order?

A: Skeye actively participates in order tracking programs with our preferred carriers. We will ask you to provide your e-mail address so that we can automatically send you order tracking information when your order ships.

Q: Do I need a special tobacco license to sell your Hookah Tobaccos?

A: You will need to verify the laws in your city and state. Skeye Wholesale will not sell any tobacco products into states which we are not licensed for distribution. We are registered with all states we sell tobacco in and keep copies of all applicable distributor licenses on display at our headquarters in Ohio.

Q: Is it legal to sell all of your products in my city/state?

A: All of our customers are responsible for researching local laws to determine which of our
products are legal to sell and if there are restrictions in your area. Please do not ask our Sales Reps what is legal to sell in your area as they are not familiar with the different laws in each city/state and will be unable to provide you with accurate, up-to-date information.

Q: Why do you need my Tax ID#?

A: Skeye Wholesale is a wholesale distributor. We sell only through distribution channels and to retailers. In order to ensure that our customers are legally authorized to resell goods we must have a valid Tax ID# on file for your business.

Q: How do I establish myself as a customer via your website and/or start an account with Skeye Wholesale?

How you ask?  Sit back and prepare your mind to be blown as we rocket boost your knowledge power with our cutting edge voodoo technology of the future:
A: Sign up online or by phone, wait for approval, shop.

To Signup Online:
1. Go to "My Account" at the top of the page, or click here.
2. Once you sign up, your account will need approved by Skeye Wholesale before you can browse our inventory. Have you signed up, and are waiting on approval? Contact us by clicking here.
3. Once approved, go to "Shop" at the top of the page, or click here to login with your new account and view our store.

The Old Fashioned Way:
Fact is, we love phones. All of us at Skeye have one. If you’d like to talk to a real, live, human being to set up an account, give us a call at 1-866-470-8806. One of our account executives will be happy to expedite the process of setting up your account with you

Q: Why do you need my Social Security Number and bank account information for a credit application?

A: In order to pull a credit report, we must have either your Social Security Number (if you’ve been in business for less than a year) OR 9-digit Federal Tax ID (NOT state). We require your bank account information to further validate that you are currently in business by calling to make sure the bank account is valid.</>

Q: How did Skeye get to be so awesome?

A: We are asked this question more than any of the others. Truth is, we’re not exactly sure how it happened. Much like a majestic swan can’t tell you exactly how it emerged from primordial ooze, we cannot pinpoint the exact progression of events that caused us to evolve into the amazing entity we are today. We are quite certain that it has something to do with beautiful, loving customers like you though.

Q: Why doesn’t your website ask me to pay for my order?

A: When you submit an order through Skeye Wholesale’s website it is carefully reviewed by one of our attractive and talented account executives. We check to make sure that all items you have ordered are available and ready to ship to you. In the event that item is NOT available at the time of your order a cheerful and all-knowing representative will call you to review the specifics of your order before billing you. We will calculate the best shipping method and advise you of those costs too.

Q: How does Skeye handle HazMat shipments?

A: Skeye Wholesale is fully compliant with United States Department of Transportation CFR 49vHazardous Materials Regulations. We will not ship hazardous materials to any customer at any time without proper packing, labeling and disclosure to an authorized carrier. Our staff is fully trained in the handling, preparation and shipment of hazardous materials. You can order with confidence, knowing that Skeye is fully compliant with federal shipping regulations. We do not ship hazardous materials outside of the 48 contiguous states.

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